ORE2B

User Guide

Table of Contents

  1. Introduction
  2. Account Creation and Login
  3. Homepage and Navigation
  4. Searching and Viewing Listings
  5. Buyer's Guide
  6. Seller's Guide
  7. Messaging System
  8. Profile Management
  9. Security Tips
  10. Frequently Asked Questions

Introduction

Welcome to ORE2B! This user guide will provide you with step-by-step instructions to help you get the most out of our platform. ORE2B is the leading digital marketplace connecting buyers and sellers in the global metals and minerals industry. This guide details how to use the platform effectively.

Account Creation and Login

Creating a New Account

  1. Click the "Register" button on the homepage
  2. Enter your personal information (first name, last name, email, username)
  3. Create a strong password
  4. Select your account type:
    • Buyer Account: View listings and communicate with sellers
    • Seller Account: Create listings and sell products
  5. Accept the Terms of Service and Privacy Policy
  6. Click the "Register" button
  7. Activate your account by clicking the verification link sent to your email

Logging In

  1. Click the "Login" button on the homepage
  2. Enter your username or email
  3. Enter your password
  4. Click the "Login" button

Forgotten Password

  1. Click the "Forgot Password" link on the login page
  2. Enter your email address
  3. Click "Send Password Reset Link"
  4. Create a new password by clicking the link sent to your email

Homepage and Navigation

Homepage Layout

  • Top Menu: Account settings, notifications, and search bar
  • Main Categories: Quick access to metal and mineral categories
  • Featured Listings: Popular and new listings on the platform
  • Market Trends: Current price trends and market news

Main Menu Options

  • Home: Return to the platform's homepage
  • Explore: All categories and listings
  • My Listings (for Seller accounts): Manage your published listings
  • Messages: Your conversations with other users
  • Profile: Your account settings and profile

Searching and Viewing Listings

Performing a Search

  1. Use the search bar in the top menu
  2. Enter keywords (e.g., "copper", "iron ore", "silver")
  3. Press Enter to see the results
  4. Narrow down results using filters:
    • Location
    • Price range
    • Category
    • Incoterms
    • Quantity

Viewing Listings

  1. Click on the listing you're interested in
  2. Review the listing details:
    • Product title and description
    • Price and quantity information
    • Seller information
    • Product images
    • Technical specifications and analysis data
    • Location and delivery terms
  3. Use the "Message Seller" button to ask questions

Buyer's Guide

Contacting Sellers

  1. Click on the listing you're interested in
  2. Click the "Message Seller" button
  3. Write and send your message
  4. Track the seller's response in the messages section

Purchase Process

  1. Ask all your questions about the product
  2. Request analysis certificates and documents if needed
  3. Discuss price, quantity, and delivery terms
  4. Agree on payment terms
  5. Sign a contract with the seller
  6. Track payment and delivery processes through platform messages

Rating Sellers

After completing a transaction, rate the seller:

  1. Go to the conversation with the seller in the messages section
  2. Click the "Rate" button
  3. Provide a star rating (1-5)
  4. Write a comment about your experience
  5. Click the "Submit" button

Seller's Guide

Creating a Listing

  1. Log into your account and go to the "Dashboard" section
  2. Click "Add New Listing"
  3. Fill in the listing details:
    • Title: Write a clear and informative title
    • Category: Select the category that best describes your product
    • Description: Describe the product in detail (you can use Markdown format)
    • Price: Price information and currency
    • Quantity: Total quantity and unit
    • Location: Where the product is located
    • Incoterms: FOB, CIF, EXW, etc.
  4. Add analysis data and technical specifications
  5. Upload product images (minimum 3, maximum 10 images)
  6. Attach documents (analysis certificates, quality documents, etc.)
  7. Check the listing preview
  8. Pay the listing fee and click the "Publish" button

Managing Listings

  1. Go to "My Listings" in your Dashboard
  2. View, edit, or delete your listings
  3. Monitor your listings' performance statistics:
    • Number of views
    • Number of interested users
    • Messages received

Communicating with Buyers

  1. Track incoming messages in the "Messages" section
  2. Respond to buyers' questions quickly and thoroughly
  3. Share requested documents and additional information
  4. Clarify and confirm agreement terms

Messaging System

Sending Messages

  1. Go to the "Messages" section
  2. Click the "New Message" button or use the "Message Seller" option on a listing
  3. Enter the recipient's name (this is filled automatically if sending from a listing)
  4. Write your message
  5. Use the "Attach File" button if you want to include files
  6. Click the "Send" button

Managing Messages

  1. View all your conversations in the "Messages" section
  2. Unread messages are clearly marked
  3. You can archive or delete conversations
  4. You can mark messages as "Important"

Profile Management

Updating Profile Information

  1. Click "Profile" in the top menu
  2. Click the "Edit" button
  3. Update the following information:
    • Profile picture
    • Company information
    • Contact details
    • Location
    • About section
  4. Click "Save Changes"

Account Settings

  1. Click the "Settings" tab on the "Profile" page
  2. Manage the following settings:
    • Change password
    • Email notifications
    • Privacy preferences
    • Two-factor authentication
    • Account deletion

Security Tips

Recommendations for Secure Transactions

  1. Use the platform's messaging system
  2. Be cautious of communication requests from unknown email addresses or messaging apps
  3. Always request official analysis certificates for products
  4. Create contracts for large transactions
  5. Be careful with off-platform payments
  6. Report suspicious activities to our support team

Reporting Suspicious Activities

  1. Click the "Report" button on the listing or
  2. Fill out the "Report Suspicious Activity" form in the "Help and Support" section

Frequently Asked Questions

This section contains the most commonly asked questions and answers. For more questions, visit our FAQ page.

Is there a fee for using the platform?

Buyer accounts can use the platform for free. Seller accounts are charged listing fees and successful transaction fees.

What payment methods do you accept?

We offer credit card, bank transfer, and PayPal payment options for listing fees.

How long will my listing stay active?

Standard listings remain active for 30 days. You can renew your listings after this period.

How can I upgrade my account?

To upgrade your buyer account to a seller account, use the "Upgrade Account" option on your "Profile" page.

This user guide contains the basic information necessary to use the ORE2B platform. If you need further assistance, please contact our support team at [email protected].

Last Updated: March 1, 2025