General Questions

What is ORE2B?

ORE2B is a global digital marketplace connecting buyers and sellers in the metals and minerals industry. Our platform facilitates trading of raw materials, processed metals, and related products across the global supply chain.

How do I create an account?

To create an account:

1. Click the "Register" button in the top right corner of the homepage
2. Fill out the registration form with your details
3. Select your account type (buyer or seller)
4. Verify your email address by clicking the link sent to your inbox
5. Complete your profile information

What's the difference between buyer and seller accounts?

• Buyer Account: Allows you to browse listings, contact sellers, and purchase products
• Seller Account: Includes all buyer features plus the ability to create listings and sell products

Is ORE2B available in my country?

ORE2B is available in over 120 countries worldwide. Our platform supports international trade with regional offices across North America, Europe, Asia, Australia, and Africa.

What languages are supported?

Currently, our platform is available in English. We plan to add additional languages in the future.

Buying on ORE2B

How do I find products?

You can find products by:

• Using the search bar at the top of the page
• Browsing categories
• Filtering results by location, price, and specifications

How do I contact a seller?

Each listing has a "Contact Seller" button. Click this button to open a secure messaging channel with the seller.

Are prices negotiable?

Yes, most prices on ORE2B are negotiable. You can discuss pricing directly with the seller through our messaging system.

How are payments handled?

ORE2B offers several payment options:

1. Direct payment between parties
2. Escrow services for added protection
3. Letter of credit for large transactions

What if I have an issue with my purchase?

If you encounter any issues with your purchase:

1. First, contact the seller directly through our messaging system
2. If the issue cannot be resolved, contact our customer support team
3. For eligible transactions, you may be protected by our Buyer Protection Program

Selling on ORE2B

How do I create a listing?

To create a listing:

1. Log in to your seller account
2. Click on "New Listing" in your dashboard
3. Fill out the listing form with product details, specifications, pricing, and images
4. Preview your listing and submit for approval
5. Once approved, your listing will be visible to potential buyers

What can I sell on ORE2B?

You can sell metals, minerals, ores, and related products including:

• Raw materials and ores
• Processed metals
• Alloys and specialty materials
• Related equipment and services

All listings must comply with our Terms of Service and applicable laws.

How much does it cost to sell?

Selling on ORE2B involves the following fees:

• Basic listing fee: shown at https://ore2b.com/pricing
• Success fee: Varies based on transaction size (typically 1-3%)

How long do listings stay active?

Standard listings remain active for 30 days. You can renew or edit your listings at any time from your dashboard.

Can I upload documents with my listing?

Yes, you can upload multiple documents with your listing, including:

• Product specifications
• Analysis certificates
• Safety data sheets
• Quality certifications

Account Management

How do I change my password?

To change your password:

1. Log in to your account
2. Go to "Profile" in the dashboard
3. Select "Security Settings"
4. Click "Change Password"
5. Enter your current password and new password

Can I upgrade from buyer to seller?

Yes, you can upgrade your account:

1. Log in to your buyer account
2. Go to "Account Settings"
3. Select "Upgrade to Seller"
4. Complete the additional information required
5. Submit for verification

How do I close my account?

To close your account:

1. Log in to your account
2. Go to "Account Settings"
3. Scroll to the bottom and select "Close Account"
4. Follow the prompts to confirm account closure

Note: Account closure is permanent and will delete all your data after a 30-day grace period.

Technical Support

The site isn't loading correctly. What should I do?

Try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Try a different browser
3. Check your internet connection
4. Disable any ad blockers or browser extensions
5. If the problem persists, contact our support team

How do I report a bug?

To report a bug:

1. Go to the "Contact Us" page
2. Select "Report a Technical Issue"
3. Describe the problem in detail
4. Include screenshots if possible
5. Provide information about your device and browser

Is there a mobile app?

Currently, ORE2B is available as a mobile-responsive website. We are developing native mobile apps for iOS and Android that will be released soon.

How secure is my data?

We take data security very seriously:

• All connections are secured with SSL/TLS encryption
• Payments are processed through PCI-compliant providers
• User data is stored on secure, encrypted servers
• We regularly conduct security audits and penetration testing

If you have additional questions not covered in this FAQ, please contact our support team at [email protected].