Frequently Asked Questions

What is ORE2B?

ORE2B is a global digital marketplace connecting buyers and sellers in the metals and minerals industry. Our platform facilitates trading of raw materials, processed metals, and related products across the global supply chain.

Is ORE2B available in my country?

ORE2B is available in over 120 countries worldwide. Our platform supports international trade with regional offices across North America, Europe, Asia, Australia, and Africa.

What languages are supported?

At present, the primary language of our platform is English. You may also switch to different languages using the Language section.

How do I create an account?

To create an account:

• Click the "Register" button in the top right corner of the homepage
• Select your account type
• Fill out the registration form with your details
• Complete your profile information

Can I switch from personal to company?

Unfortunately, you cannot switch your account, company accounts need to fill different information. You should register again with your company mail address.

How do I close my account?

To close your account:

• Log in to your account
• Go to "Account Settings"
• Scroll to the bottom and select "Delete Account"
• Follow the prompts to confirm account closure

Note: Account closure is permanent and will delete all your data immediately.

How secure is my data?

We take data security very seriously:

• All connections are secured with SSL/TLS encryption
• Payments are processed through PCI-compliant providers
• User data is stored on secure, encrypted servers
• We regularly conduct security audits and penetration testing

If you have additional questions not covered in this FAQ, please contact our support team at [email protected].

The site isn't loading correctly. What should I do?

Try these troubleshooting steps:

• Clear your browser cache and cookies
• Try a different browser
• Check your internet connection
• Disable any ad blockers or browser extensions
• If the problem persists, contact our support team

How do I report a bug?

To report a bug:

• Go to the "Contact Us" page
• Fill the form with the subject "Report a Technical Issue"
• Describe the problem in detail
• Provide information about your device and browser

Is there a mobile app?

Not yet. Currently, ORE2B is available as a mobile-responsive website.

What can I sell on ORE2B?

You can sell metals, minerals, ores, and related products including:

• Raw materials and ores
• Processed metals
• Alloys and specialty materials
• Related equipment and services

All listings must comply with our Terms of Use and applicable laws.

How much does it cost to sell?

Selling on ORE2B is completely free.

How long do listings stay active?

Standard listings remain active for lifetime. You can renew or edit your listings at any time from your dashboard.

Can I upload documents with my listing?

Yes, you can upload multiple documents with your listing, including:

• Product specifications
• Analysis certificates
• Safety data sheets
• Quality certifications

How do I create a listing?

To create a listing:

• Log in to your seller account
• Click on "New Listing" in your dashboard
• Fill out the listing form with product details, specifications, pricing, and images
• Preview your listing and submit for approval

How do I find products?

You can find products by:

• Using the search bar at the top of the page
• Browsing categories

How do I contact a seller?

Each listing contains a Contact form. Fill in this form and a secure messaging channel will be opened with the seller.

Are prices negotiable?

Yes, all prices on ORE2B are negotiable. You can discuss pricing directly with the seller through our messaging system. Users could not write their products prices on website. All commercial agreements are made between the buyer and seller; ORE2B does not charge any commission. ORE2B is not responsible for any issues that may arise in your trade.

What if I have an issue with my purchase?

ORE2B does not guarantee your trading agreements. If you encounter any issues with your purchase: First, contact the seller directly through our messaging system. If the issue cannot be resolved, contact our customer support team.